PRIVACY POLICY

Effective Date: 01.12.2024

Introduction

PlugUp EV LLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://plugupev.com (“Website”). By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

When you contact us, request a quote, purchase a product, or register on our Website, we may collect:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely by payment partners; we do not store full card details)

b. Non-Personal Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of access

c. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience. You may control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Communicate regarding inquiries, project updates, or service information
• Provide customer support
• Personalize your experience
• Improve our Website and services
• Send transactional or promotional messages (only with your consent)
• Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information only under the following circumstances:

a. Service Providers

We may share data with third-party providers who support payment processing, hosting, SMS delivery (non-marketing), email communication, or analytics. SMS opt-in data and phone numbers will never be shared with any third party or affiliates for marketing purposes.

b. Legal Compliance

We may disclose information if required to comply with legal obligations or to protect our rights.

c. Business Transfers

In case of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Rights & Choices

a. Access & Update

You may request access or updates to your personal information.

b. Opt-Out of Emails

You may opt out of promotional emails by clicking “unsubscribe” or contacting us.

c. Cookie Controls

You may manage or disable cookies through your browser.

d. Data Deletion

To request deletion of your personal data, email us at info@plugupev.com.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

6. Children’s Privacy

Our Website is not intended for children under age 13. We do not knowingly collect data from individuals under 13.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page. Continued use of the Website constitutes acceptance of updates.

9. SMS / Text Messaging Policy

PlugUp EV LLC may send SMS/text messages if you have provided explicit consent.

a. Consent

We only send text messages after you voluntarily opt in through our Website forms.

b. Types of Messages

Messages may include:

• Customer care and support
• Appointment reminders
• Billing updates
• Order or installation updates
• Service alerts
• Promotional messages (only with consent)

c. No Third-Party Sharing

We do not share, sell, or rent your phone number with third-party marketers.

d. Opt-Out

You may opt out at any time by texting STOP. Unsubscribing is instant.

e. HELP

For support, reply HELP or contact us at 916-818-2641 or info@plugupev.com.

f. Message Frequency

Message frequency may vary based on your interaction with us.

g. Fees

Standard message and data rates may apply depending on your carrier.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

PlugUp EV LLC
2108 N ST, STE N
Sacramento, CA 95816
Email: info@plugupev.com
Phone: (279) 444-3955
SMS Support: (916) 818-2641